Current Openings
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work Lead Category Fresh
Role Overview:
Ferns & Petals (FNP) is the leader and pioneer of the concept of gifting in India. Started in 1994 as a flower Shop in Delhi, we now have over 400 outlets all over India, delivering happiness across 500+cities. We also have an international presence in UAE, Singapore, Qatar, Kuwait etc. with further plans of quick expansion. This position is for the FNP India.
We seek a dynamic and experienced individual to join our team as Lead Category (Fresh) and look after Flowers and Plant Category. This role will be based in Gurgaon and will drive the growth and success of these categories within FNP's retail operations.Position
Responsibilities
- Develop and execute strategic plans to drive sales, revenue, and profitability of the assigned category.
- Conduct market research and analysis to identify trends, customer preferences, and competitive landscape within the assigned category.
- Source and onboard high-quality vendors and supplier, ensuring a diverse and appealing product assortment.
- Negotiate favorable terms, pricing, and contracts with vendors to maximize margins and maintain competitive pricing in the market.
- Collaborate with cross-functional teams, including marketing, operations, and procurement, to ensure seamless execution of category initiatives and promotions.
- Monitor inventory levels, sales performance, and product assortment to identify opportunities for optimization and growth.
- Lead product development initiatives, price modelling and gross margin along with focus on new product launches, packaging design, and quality assurance for assigned categories.
- Implement effective merchandising strategies and visual displays to enhance the presentation and appeal of products in retail stores.
- Train and develop the team on product knowledge and customer service standards related to assigned categories.
- Maintain awareness of industry trends, regulatory requirements, and best practices and accordingly incorporate them into business strategies.
Desired Qualification and Experience:
- Bachelor's degree in Business Administration, Marketing, or related field. Master’s degree preferred.
- 8+ years of experience in category management, product management, or retail operations.
- Strong understanding of market dynamics, product trends, and supplier landscape for assigned category.
- Proven track record of driving sales and profitability in a retail environment, with a focus on category growth and expansion.
- Excellent negotiation skills and ability to build strong relationships with vendors and suppliers.
- Strategic thinker with analytical skills and the ability to translate data into actionable insights and initiatives.
- Creative mindset with a passion for innovation and product development.
- Strong leadership abilities with experience in leading and developing teams.
Preferred Qualifications:
- Strong leadership abilities with experience in leading and developing teams.
- Knowledge of transfer pricing, cross-border taxation, and inter-company transactions.
- Prior experience with ERP systems like Navision.
Please send us your CV at careers@fnp.com
Apply Now -
workManager - Global Shared Services (GSS)
About FNP
FNP is a leading omnichannel company, offering a wide range of gifting solutions and experiences. With a strong presence both in India and globally, we are committed to delivering memorable experiences to our customers.
Position Overview
We are seeking a highly skilled and experienced Manager - GSS to oversee our overseas accounting operations. The ideal candidate will be a CA Qualified professional, who can manage global accounting and financial reporting for our international business units. The role requires hands-on expertise in managing overseas financial operations, ensuring compliance with international accounting standards, and working closely with global teams.
Responsibilities
- Manage and oversee the global accounting operations, including accounts payable, accounts receivable, general ledger, and financial reporting for international business units.
- Lead and coordinate the month-end and year-end closing processes for international subsidiaries.
- Prepare and review financial statements, ensuring accurate and timely reporting.
- Implement and monitor financial controls, ensuring compliance with local and international regulations.
- Support the preparation of audit requirements for international entities and liaise with auditors.
- Collaborate with cross-functional teams, including tax, treasury, and compliance, to ensure cohesive financial reporting and governance across the organization.
- Drive continuous process improvements in financial operations and reporting.
- Monitor and manage foreign exchange exposure and currency fluctuations for international transactions.
- Ensure accurate consolidation of global financials into the group’s financial reporting.
Key Requirements:
- CA Qualified (Chartered Accountant).
- IFRS knowledge is preferred
- 3+ years of experience in accounting, with at least 3 years focused on overseas or global accounting operations.
- Strong understanding of international financial regulations and compliance.
- Proficiency in accounting software (e.g., Navision) and advanced MS Excel skills.
- Excellent communication and leadership skills to work effectively with global teams.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Analytical mindset with strong attention to detail and problem-solving abilities.
Preferred Qualifications:
- Experience working in a global shared services environment.
- Knowledge of transfer pricing, cross-border taxation, and inter-company transactions.
- Prior experience with ERP systems like Navision.
Please send us your CV at careers@fnp.com
Apply Now -
workManager- Customer Experience
Job Summary
We are seeking an experienced Manager to lead our fulfillment operations and customer service team in the Q-commerce space. In this role, you will oversee all aspects of fulfillment operations while ensuring seamless customer service to support our rapid delivery services.
Responsibilities
- Develop and implement strategies to enhance customer service operations, ensuring alignment with overall company objectives and customer experience goals and service level agreements (SLAs).
- Lead and manage a team of fulfilment supervisors, customer service managers, and representatives, providing leadership, guidance, and mentorship.
- Implement strategies to continuously improve the customer experience throughout the fulfilment process.
- Collect and Analyze call center statistics and adjust processes to reduce the touchpoints and exceed goals.
- Monitor and analyze key performance metrics (KPIs - Inbound, Chat & Emails) related to fulfilment efficiency, order accuracy, on-time delivery, and customer satisfaction.
- Collaborate closely with cross-functional teams including logistics, technology, marketing, and finance and external franchise to streamline operations and enhance customer service capabilities.
- Implement best practices and processes to streamline operations and improve responsiveness to customer inquiries and issues.
- Oversee the resolution of escalated customer complaints and complex issues, ensuring timely and satisfactory resolutions.
- Stay updated with industry trends and customer service innovations to recommend and implement improvements in service delivery.
Desired Skills:
- Bachelor’s degree in business administration, Marketing, Operations Management, or a related field; MBA will be preferred, not mandatory.
- Proven experience (8+ years) in managing customer service operations, preferably in a Customer Facing or multi-location environment.
- Strong leadership skills and have managed Call centers with the ability to inspire and motivate teams to achieve goals and exceed expectations.
- Excellent analytical and problem-solving abilities, with a track record of driving process improvements and operational efficiencies.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
- Demonstrated success in implementing customer service strategies that enhance customer satisfaction and loyalty. Proficiency in data analysis tools/software.
Please send us your CV at careers@fnp.com
Apply Now -
workSr. Manager- Customer Experience
Job Summary
We are seeking an experienced Senior Manager to lead our fulfillment operations and customer service team in the Q-commerce space. In this role, you will oversee all aspects of fulfillment operations while ensuring seamless customer service to support our rapid delivery services.
Responsibilities
- Develop and implement strategies to enhance hyperlocal customer service operations, ensuring alignment with overall company objectives and customer experience goals and service level agreements (SLAs).
- Lead and manage a team of fulfillment supervisors, customer service managers, and representatives, providing leadership, guidance, and mentorship Implement strategies to continuously improve the customer experience throughout the fulfillment process.
- Monitor and analyze key performance metrics (KPIs) related to fulfillment efficiency, order accuracy, on-time delivery, and customer satisfaction.
- Collaborate closely with cross-functional teams including logistics, technology, marketing, and finance and external franchise to streamline operations and enhance customer service capabilities.
- Implement best practices and processes to streamline operations and improve responsiveness to customer inquiries and issues.
- Oversee the resolution of escalated customer complaints and complex issues, ensuring timely and satisfactory resolutions.
- Stay updated with industry trends and customer service innovations to recommend and implement improvements in service delivery.
Desired Skills:
- Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field; MBA will be preferred, not mandatory.
- Proven experience (7+ years) in managing customer service operations, preferably in a hyperlocal or multi-location environment.
- Strong leadership skills with the ability to inspire and motivate teams to achieve goals and exceed expectations.
- Excellent analytical and problem-solving abilities, with a track record of driving process improvements and operational efficiencies.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
- Demonstrated success in implementing customer service strategies that enhance customer satisfaction and loyalty. Proficiency in data analysis tools/software
Please send us your CV at careers@fnp.com
Apply Now -
workAssistant Manager-HRIS
Overview
Ferns & Petals (FNP) is the leader and pioneer of the concept of gifting in India. Started in 1994 as a Flower Shop in Delhi, we have now over 430 outlets all over India, delivering happiness across 500+ cities. We also have international presence in UAE, Singapore, Qatar, Kuwait etc. with further plans of quick expansion. This position is for the Ecommerce division of FNP India, FNP UAE, FNP Singapore (fnp.com, fnp.ae & fnp.sg respectively).
We are seeking an experienced HRIS professional to manage information, automate workflows and streamline HR process. The ideal candidate will have strong analytical and problem-solving skills.
Note: Candidate with experience on ZingHR portal is preferred.
Responsibilities
System Implementation and Maintenance:
- Overseeing the implementation of new HRIS systems or upgrades to existing systems.
- Ensuring that the HRIS meets the organization's needs and objectives.
- Managing system configuration, customization, and integration with other systems, wherever required.
Data Management and Integrity:
- Ensuring the accuracy and integrity of HR data stored in the system.
- Developing and implementing data governance policies and procedures.
- Regularly auditing data to identify and rectify discrepancies or errors.
User Support and Training:
- Providing technical support and troubleshooting assistance to HRIS users.
- Developing and delivering training programs to educate HR staff and other system users on how to effectively utilize the HRIS.
- Creating user guides and documentation to assist with system usage.
Reporting and Analytics:
- Generating reports and analytics to provide insights into HR metrics and trends.
- Designing custom reports to meet specific informational needs of HR and other stakeholders.
- Analyzing data to identify opportunities for process improvements and strategic decision-making.
Compliance and Security:
- Ensuring compliance with data privacy regulations and other legal requirements.
- Implementing security measures to protect sensitive HR data from unauthorized access or breaches.
- Keeping abreast of regulatory changes and industry best practices related to HRIS security and compliance.
Project Management:
- Leading or participating in HRIS-related projects, such as system upgrades, migrations, or process improvements.
- Developing project plans, timelines, and budgets, and ensuring projects are completed on schedule and within budget.
- Coordinating cross-functional teams and stakeholders to achieve project objectives.
Desired Skills
- Able to handle AS-IS configurations of all the modules of HRMS like Core HR, Recruitment, Onboarding, separation, Leave and Attendance, Performance Management, LMS, Travel and expenses modules etc, Independently.
- Deliver end to end implementation of Digital HRMS within the set timeline.
- Serve as the go-to subject matter expert for the system used in the organization (e.g., Workday, Oracle, ZingHR)
- Serve as a system administrator for HR systems and applications.
- Evaluate HR systems to identify points of improvement.
Functional/Leadership Competencies
- Excellent Communication Skills both verbal and written.
- Clarity of thought (Sequential/logical presentation explaining a subject matter).
- Adaptability/Flexibility to change (New ideas/ new concepts).
- Creativity (Initiatives for change/new ideas).
- Excellent analytical and quantitative skills; ability to make decisions backed up by data and metrics.
- Attention to detail with proven ability to manage multiple projects, competing for priorities simultaneously.
- Positive, pro-active attitude with a willingness to anticipate and manage change in a highly dynamic environment.
Please send us your CV at careers@fnp.com
Apply Now -
workSenior Executive Seo Ecommerce
Responsibilities
- Develop and execute effective SEO strategies to improve our website's visibility and organic search ranking across major search engines.
- Conduct thorough keyword research to identify target keywords and phrases that align with our business objectives and audience intent.
- Optimize on-page elements including meta tags, headers, and content to enhance relevancy and improve search engine crawlability.
- Monitor website performance using SEO tools and analytics platforms to track keyword rankings, organic traffic, and other key metrics.
- Perform technical SEO audits to identify and address website issues such as crawl errors, broken links, and site speed issues.
- Collaborate with content creators, developers, and other teams to implement SEO recommendations and ensure alignment with overall marketing strategies.
- Stay updated with the latest industry trends, search engine algorithm updates, and best practices to refine and improve our SEO approach continually.
- Stay abreast of emerging technologies and tools in SEO and recommend innovative strategies to stay ahead of the competition.
- Expert in Creating Quality Backlinks
Requirements
- Proven experience as a professional photographer with a portfolio showcasing festive or cultural photography.
- Proficiency in photo editing software (Adobe Photoshop, Lightroom, etc.).
- Strong understanding of lighting, composition, and color theory.
- Ability to work independently and manage the entire shoot from planning to final edits.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Flexibility to work within the tight deadlines typically associated with seasonal campaigns.
Preferred Qualifications
- Experience with product and lifestyle photography.
- Familiarity with Indian festivals and cultural nuances, particularly Rakhi.
- Ability to direct models and manage on-site shoot logistics.
Please send us your CV at careers@fnp.com
Apply Now